Neighborhood Legal Services, Inc.

Fair Hearing
© 1997-2006 by Neighborhood Legal Services, Inc.
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What is a Fair Hearing?

        A Fair Hearing is a chance for you to try to show that a decision made by the Department of Social Services (DSS) is wrong.

What kinds of decisions can result in a Fair Hearing?

        Every time the DSS decides to reduce or stop a grant or denies an application, your caseworker must send you a notice. The notice must explain the reason(s) for the decision and the date it will go into effect. It must also state your right to a conference or Fair Hearing if you think the decision is wrong. If you think the decision is wrong, ask for a Fair Hearing immediately.

How do I request a Fair Hearing?

        You can request a Fair Hearing by telephone, fax (you will need a fair hearing request form available at this link.), or mail. If you have access to the internet, you can send a request on-line at www.otda.state.ny.us.

        If you phone, get the name of the person you speak to. These lines are often quite busy and you may have to try 20 to 30 times to get through. You can call after business hours for a faster response.

        If you write, you can put the reason for requesting the hearing on the back of your notice. Make sure and list every problem that you are having with DSS. If you do not, the judge at the hearing will not be able to address the issue. Keep a copy of your letter and send it by certified mail. The correct address is:

New York State Office of
Temporary and Disability Assistance (OTDA)
Office of Administrative Hearings
P. O. Box 1930
Albany, New York 12201-1930
Telephone No. (716) 1-800-342-3334
Fax No. (518) 473-6735 (you will need a fair hearing request form available at this link.)

When do I request a Fair Hearing?

       
You must request a hearing about public assistance, HEAP, or Medicaid within 60 days of the date on the notice and 90 days for Food Stamp decisions. You should request a hearing immediately to avoid problems. If you are sent a new notice after you requested a Fair Hearing, make sure to call for a Fair Hearing on that notice too.

What should I include in my request for a Fair Hearing?

        You should make sure to list every action the DSS has taken that you disagree with. The judge will only listen to the issues you listed on the request.

Will I still get my benefits while I wait for the hearing?

        If DSS threatens to reduce your benefits or close your case, you can keep getting your full benefits while you wait for the hearing and decision. This is called "aid continuing." You must call for the hearing within 10 days of the date listed on the notice to get aid continuing. If you get aid continuing and lose the hearing, the benefits you received after the date of the notice will be an overpayment. If you are calling a hearing on a denial of an application, you cannot get any benefits until after you win the hearing.

What should I do while I wait for my hearing to be scheduled?

        You may want to reapply for benefits while you wait for the hearing. It is possible that your benefits will begin from the new application prior to your hearing date or decision on the initial application.

When will the hearing be scheduled?

        You will get a notice in the mail telling you when the hearing is scheduled. Hearings are usually scheduled for a date about 3 to 4 weeks after they are requested.

How can I get a hearing if I have an emergency?

        If you have an emergency, ask for an "expedited" hearing. An emergency means having no food, no heat in cold months, no electricity, or eviction or homelessness. You must explain your emergency. If your emergency is so serious that an expedited hearing is not fast enough, or if DSS will not give you an expedited hearing, call our office at once.

What if I cannot attend the Fair Hearing?

        If you cannot attend the Fair Hearing, you have several choices. 1) If transportation is a problem, you can ask for tokens at the Fair Hearing Office. (2) You may appoint someone who knows your situation to appear for you. This person must have written
authorization from you and a letter from your doctor saying that you cannot travel. (3) You can ask for a home hearing if you are unable to leave your home due to medical reasons. If you ask for a home hearing, the agency can either decide in your favor or have a hearing with a speaker phone.

How do I get ready for the hearing?

        You have the right to get what is called a "Fair Hearing Summary and Packet " from the DSS worker. This will include a paragraph about why the caseworker took the action s/he did, and copies of the documents s/he will bring to the hearing. You will have a chance to prove they are wrong. The agency is supposed to give you this in a reasonable time after you ask for it. You also have a right to see a copy of your file. It is best if you look at it before the hearing.

        Your caseworker has to give you free copies of anything you need in the file. You should get any papers or evidence (such as medical reports, letters or sworn statements) that will help to prove you are right. You can also decide to bring along people who will be witnesses for you to help your case.

Where will I have to go for the hearing?

        Hearings are held in an office on the 7th floor of the Rath Building,95 Franklin Street, Buffalo, New York. Hearings are held on a first-come, first-served basis, beginning at 9:00 a.m. or 1:00 p.m. Get there one-half hour before the time on your notice. Be sure to go to the desk and sign in when you get there.

Who is at the hearing?

        Hearings are held in a small room. You and your witnesses will be sitting at a table. Your caseworker will be on the other side of the table. The hearing officer will be in charge. Everything is tape recorded, so remember to speak clearly.

        First, the hearing officer will explain how the hearing will be done and what the problem is. Be ready to explain in your own words why you called the hearing. The worker tells his (her) side of the story. After that, you or the hearing officer can ask him (her) questions. Next you tell your side, and the worker or judge can ask you questions. Your witness can also speak and may be asked questions. Remember, you have the right to be
treated with dignity and respect and to have a chance to tell your story. Remember also to treat the judge with respect.

Can I get any help with expenses for going to the hearing?

        Yes. Right after the hearing is over, tell the office people you need to be paid back for travel expenses and/or child care. They will tell you what to do to get your money.

What happens after the hearing?

        After the hearing all the documents are sent to Albany. You will get a written decision in the mail. If you have not received it in about a month, you can call the Fair Hearing telephone number and ask them where your decision is. If you win, DSS has to correct their mistake. If this does not happen in a reasonable time, call the worker and Albany (ask for the Compliance Unit).

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